Transforming GenAI into Trusted Solutions for Industrial, Telecoms, and Financial Services

Veselin Pizurica

COO & Co-founder

Transforming GenAI into Trusted Solutions for Industrial, Telecoms, and Financial Services

Transforming GenAI into Trusted Solutions for Industrial, Telecoms, and Financial Services

Veselin Pizurica

COO & Co-founder

At Waylay, we're leading the charge in combining GenAI and causal modeling to tackle pressing challenges in industrial settings. Our innovative approach aims to confront issues like the "hallucination" problem, where GenAI often generates content that doesn't reflect reality, posing risks ranging from misinformation to outright danger. We're currently conducting commercial trials of our groundbreaking GenAI solution with clients in industrial, telecoms, and financial services sectors, and the early results are nothing short of remarkable.

The reason is that traditional GenAI initiatives often struggle with grasping problem complexities, leading to irrelevant outputs. Waylay has solved the problem a different way by integrating real-time data, causal graphs, and outcome insights into the training process to provide explainable auto-remedies, reducing human error and enabling human workers to focus on strategic tasks.

The platform's applications span across various industries, each benefiting from Waylay's innovative solutions. In industrials, Waylay's technology enables the identification of root causes and provision of remedies in multiple languages, mitigating the risks associated with human error and enhancing operational consistency. In the telecommunications sector, the Waylay platform enhances service assurance by streamlining the reasoning process and providing comprehensive explanations and repair actions. Similarly, in the realm of financial technology (Fintech), Waylay's intelligent bots powered by GenAI are reshaping fraud prevention processes, revolutionizing traditional case management tools, and ushering in a new era of efficiency and effectiveness.

Furthermore, Waylay empowers users to build diverse GenAI applications seamlessly. Whether it's through low-code API builders for root cause analysis, conversational bots for rapid deployment, or complex multi-agent applications for orchestrating GenAI agents.

Waylay provides a versatile and intuitive platform for realizing the full potential of AI-driven automation.Through its commitment to bidirectional communication and auditable precision, Waylay is spearheading the development of Natural Automation Interfaces (NAI).

These interfaces enable seamless interaction between humans and AI systems, allowing for the execution of automation scenarios using human language and ensuring transparency and comprehensibility during operation.

To embark on your journey towards transformative AI-driven automation, explore the cutting-edge solutions offered by Waylay.ai. Through videos and blogs, Waylay showcases its applications in predictive maintenance, service assurance, troubleshooting, and fraud prevention, highlighting the transformative impact of intelligent bots and GenAI-powered tools.

Contact us today and experience the power of explainable auto-remedies, seamless service assurance, and groundbreaking GenAI applications firsthand.

20%

avg.
Cost saving

36%

AVG. reduction in
travel distance and time

11%

AVG. increase in
capacity

1.3

AVG. additional
appointments per shift

99.5%

Improved
SLA adherence

20- 30%

Improvement in
First-time fix-rate

See the video below to see the combination of Waylay and FLS VISITOUR in action:

What’s next?

Autonomous service operations is getting supercharged by the advent of smart synthetic software agents, powered by Large Language Models (LLMs). These synthetic agents will assist human service agents to increase capacity and reduce tedious manual work, like root cause analysis of asset performance issues, updating work plans to deal with impending asset shut downs, etc. 

LLM technologies have matured enough to couple automated asset health monitoring with autonomous field job scheduling to improve asset uptime and Service Level Agreement adherence. Waylay’s analytics and orchestration platform can serve various agentic LLM applications for autonomous service operations that leverages the FLS VISITOUR scheduling engine to optimize the field force load and reduce wasted travel hours. The result is  faster preventive asset maintenance activities, less human error during scheduling and an overall better end customer experience.

Want to know more? Please get in touch with us here

About the author

Co-founder and CTO @Waylay, background in telecommunications. Veselin is the author of 12 machine to machine technology patents.

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