Waylay Announces Digital Twin on Salesforce AppExchange

6 April 2021, Ghent, BELGIUM – Waylay today announced it has launched its Waylay Digital Twin application on Salesforce AppExchange, providing visibility on data and performance of connected assets and empowering customers to ride the wave of digital transformation and servitization.

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Waylay Digital Twin is a SaaS application for Salesforce business users that bridges between the IoT/OT world and Salesforce. Under the hood, it leverages the ultra-scalable and performant Waylay PaaS automation and analytics technology.

Built on the Salesforce Platform, Waylay Digital Twin is currently available on the AppExchange.‍

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Waylay Digital Twin
The Waylay Digital Twin app enhances IoT asset monitoring and analytics. The app creates digital twins that bind Salesforce assets to physical assets and analyses real-time IoT data streams. The native and intuitive no-code interface brings the power of IoT to users. Waylay Digital Twin is compatible with both AWS and AZURE based IoT solutions.
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Waylay Digital Twin creates visibility on live asset conditions and allows triggering business processes through configurable Salesforce flows. The app enables new value-added use cases such as asset usage and resource depletion monitoring to trigger sales opportunities, asset uptime monitoring and SLA validation, conditional maintenance plans, alarm escalation for efficient crew dispatching, and call center agent initiated asset telemetry diagnosis. These benefits accrue to both Salesforce admins as well as to the teams that can boost productivity from immediate IoT visibility such as field technicians, call center agents, and domain experts.

Piet Vandaele, President Strategic Partnerships at Waylay, said “Waylay Digital Twin empowers users to gain real-time visibility and status information on assets from within Salesforce. This creates efficiency gains and unlocks new use cases such as condition-based and predictive maintenance, improved first-time repair, spare part upsell, and servitization of business models. In short, Waylay Digital Twin puts business users in the driving seat of their IoT data journey.”

Please visit our Waylay app on the Salesforce AppExchange and Waylay Digital Twin for more info and a demo.

About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 6,000 solutions, 8 million customer installs and 90,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

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Digital Twin Home Book Demo

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See the video below to see the combination of Waylay and FLS VISITOUR in action:

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What’s next?

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Autonomous service operations is getting supercharged by the advent of smart synthetic software agents, powered by Large Language Models (LLMs). These synthetic agents will assist human service agents to increase capacity and reduce tedious manual work, like root cause analysis of asset performance issues, updating work plans to deal with impending asset shut downs, etc.

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LLM technologies have matured enough to couple automated asset health monitoring with autonomous field job scheduling to improve asset uptime and Service Level Agreement adherence. Waylay’s analytics and orchestration platform can serve various agentic LLM applications for autonomous service operations that leverages the FLS VISITOUR scheduling engine to optimize the field force load and reduce wasted travel hours. The result is faster preventive asset maintenance activities, less human error during scheduling and an overall better end customer experience.

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Want to know more? Please get in touch with us here

Waylay Announces Digital Twin on Salesforce AppExchange