FLS - FAST LEAN SMART PARTNERS WITH WAYLAY

Developed integration will advance AI automation throughout field service operations.

FLS – FAST LEAN SMART, the leading developer of real-time field service scheduling and dynamic route planning announces a strategic technology partnership with Waylay, a leading enterprise automation platform specialising in low code IoT, AI, and advanced analytics. The collaboration brings together two intelligent automation pioneers to redefine service delivery standards for operators within Utilities, Telecoms, and Industrials.

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About FLS – FAST LEAN SMART

FLS develops world-leading AI-powered field force scheduling technology across many sectors including engineering, telecommunications, utilities, housing, healthcare, and insurance. Deploying its software FLS VISITOUR enables the intelligent optimisation of schedules and resources in real time, delivering more flexibility, embedded time-of-day route planning, and enormous cost savings.

FLS continues to grow throughout Europe, working with E.ON, VirginMediaO2, SMS plc, Amey, NetCologne, ENBW, BRUNATA-METRONA, Axis Europe, and HomeServe, providing best-of-breed scheduling solutions.

For more details please visit: https://www.fastleansmart.com/en

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About Waylay

Waylay is a low-code hyperautomation software platform that enables workflow-based automation, system integration, and orchestration across a wide range of connected assets, enterprise applications, and cloud services.

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Our patented technology gives your enterprise the ability to implement data analytics and orchestration scenarios with unprecedented speed, significantly cutting the cost of integration and product deployment, with the power to quickly deploy new services while keeping OPEX costs under control.

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UPTIME GUARANTEES: REDUCING RESPONSE TIMES FROM HOURS TO MINUTES 

Waylay is a low-code automation and analytics software platform that enables workflow-based automation, system integration, and orchestration across a wide range of connected assets, enterprise applications, and cloud services. Today’s environment requires asset health reliability whilst keeping OPEX costs under control. This is paramount to industrial, manufacturing, automotive, and energy & utilities companies where equipment and services are required to meet stringent Service Level Agreements. 

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Today’s announcement provides an expedited pathway for customers to introduce each other’s technologies within a new, developed integration. Operational disruptions and downtime can be proactively minimised through proven technology from both FLS and Waylay. By combining Waylay’s advanced connected assets’ status, performance and health automation platform with FLS’ expertise in real-time field operative scheduling optimisation, users will improve efficiency and productivity outcomes, with reduced service costs.

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Click here to see the working integration.

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INDUSTRY 4.0: VALUE CREATION THROUGH SERVICE AUTOMATION

Organisations that adopt the integration will experience:

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Proactive Issue Detection and Resolution: Waylay’s IoT platform enables real-time monitoring and predictive analytics, identifying potential equipment failures or service disruptions before they occur. This data seamlessly integrates with FLS’ dynamic field service scheduling platform, ensuring that the right field operative with the right skills and tools is dispatched to address issues promptly.

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Optimised Field Operations: FLS’ real-time scheduling technology ensures efficient allocation of resources and highly accurate time-of-day routes, minimising travel time and maximising field workforce efficiency. Coupled with Waylay’s automation capabilities, this ensures faster response times and reduced mean time to repair (MTTR).

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Increased SLA Compliance: By leveraging real-time insights and optimised in-day scheduling, Industrial organisations will achieve higher levels of SLA compliance, reducing penalties and building stronger customer relationships.

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Scalability and Future-Proofing: The combined solution is designed to scale with organisational growth and evolving technological demands, ensuring long-term value for clients.

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Simon Spriggs, UK Partnerships Manager at FLS – FAST LEAN SMART said,

"Today's announcement delivers the market the choice of an unmatched level of real-time service optimisation, empowering field teams to achieve more while driving customer satisfaction and operational excellence.

Waylay’s leading tools such as root cause analysis, autocorrelation of asset issues, and accurate, data-driven machine shutdown predictions prove a shared deep domain expertise: A partnership  Industrial companies cannot ignore. With FLS' algorithm PowerOpt, we look forward to setting a new standard for intelligent resource management: Reshaping the future of AI-powered field operations management with the tools to make it faster, leaner, and smarter."

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Tom Van Leeuwen, VP of Product Management & Industrial Business Unit Lead at Waylay said,

"We are delighted to announce the partnership between Waylay & FLS. This partnership will enable a seamless fusion of Waylay’s sophisticated service operations automation capabilities with the world class FLS field service scheduling and dynamic route planning engine. Together with FLS, Waylay aims to build the future of Servitization which will be driven by autonomous AI agents to unlock new levels of operational excellence for industrial customers."

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