The Birth of the IoT Aggregation Cloud

Piet Vandaele

Strategic Partnerships & Co-Founder

The Birth of the IoT Aggregation Cloud

The Birth of the IoT Aggregation Cloud

Piet Vandaele

Strategic Partnerships & Co-Founder

Now that IoT is getting more mainstream, every device vendor has gotten or is in the process of getting their products connected. B2B and B2C devices or appliances communicate with a device cloud that is device vendor specific.

IoT aggregation

Clouds, clouds everywhere

As each of these vendors comes with its own IoT device cloud, if you are a service company working with smart devices and appliances from multiple vendors, you are confronted with a sprawl of IoT platforms which bring about a whole set of new challenges for you:

  1. Lack of a holistic view across the entire population of appliances.
  2. Multiplication of integration efforts with back-end IT systems, as essentially this needs to be done for each and every IoT device cloud.
  3. Multiplication in training effort, as both your technical and support teams need to become familiar with multiple tools, in order to analyze data and identify potential issues.

It does not look nice, but unfortunately, this is the current state of IoT.

What are your options?

So what can you do as a service company? We see two broad options:

  1. You could build your own IoT device cloud and just bypass the IoT solutions from the appliance vendors. While viable in some cases, it implies additional cost in HW (add-ons to existing products). Moreover, creating a device cloud takes time and effort, and you are a service company, not a product company, right?
  2. You could rely on an IoT aggregation cloud. The IoT aggregation cloud is different from a traditional IoT platform. The traditional IoT platform is a device cloud, that securely onboards devices and has strong features in the domains of connectivity and device management. The IoT aggregation cloud interacts with all these IoT device clouds, via cloud-to-cloud integration.

What does an IoT aggregation cloud do?

Typical functions of an IoT aggregation cloud include:

  • It aggregates and normalizes data.
  • It exposes data in a unified format to IT systems and is the single hub for integration.
  • It provides a single visualization tool for data independent of the underlying device cloud vendor.
  • It has open interfaces for data analysis and provides rules engine & automation capabilities.

The central idea is that, surely on the short term and very likely also on the long term, the multiple parallel IoT solutions will co-exist. Rather than trying to replace these device clouds, the IoT aggregation cloud is a unifying software layer on top, that solves the aforementioned problems.

Waylay is an aggregation cloud, exclusively focussed on cloud-to-cloud integration in the context of multi-vendor IoT to IT integration.

Are you struggling with integrating multi-vendor IoT solutions? Sign-up for a demo here to learn how we can help.


20%

avg.
Cost saving

36%

AVG. reduction in
travel distance and time

11%

AVG. increase in
capacity

1.3

AVG. additional
appointments per shift

99.5%

Improved
SLA adherence

20- 30%

Improvement in
First-time fix-rate

See the video below to see the combination of Waylay and FLS VISITOUR in action:

What’s next?

Autonomous service operations is getting supercharged by the advent of smart synthetic software agents, powered by Large Language Models (LLMs). These synthetic agents will assist human service agents to increase capacity and reduce tedious manual work, like root cause analysis of asset performance issues, updating work plans to deal with impending asset shut downs, etc. 

LLM technologies have matured enough to couple automated asset health monitoring with autonomous field job scheduling to improve asset uptime and Service Level Agreement adherence. Waylay’s analytics and orchestration platform can serve various agentic LLM applications for autonomous service operations that leverages the FLS VISITOUR scheduling engine to optimize the field force load and reduce wasted travel hours. The result is  faster preventive asset maintenance activities, less human error during scheduling and an overall better end customer experience.

Want to know more? Please get in touch with us here

About the author

Strategic Partnerships Director & Co-founder of Waylay, background in telecommunications. Piet holds a PhD in applied sciences and an MBA degree.

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