Today’s energy and water utilities are striving to exceed customer expectations, going beyond their traditional commodity business and blazing the trail to a cleaner, more efficient energy future.

New customer offerings are being rolled out that involve internet-connected assets: e.g. digital meters, retrofitting network infrastructure with IoT, building maintenance services, home energy management solutions involving e-storage, etc.

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Providing sustainable on-site and remote support for these advanced connected assets is not trivial. This video shows how to use Waylay Digital Twin for Salesforce to tackle these challenges. In this web session we will show how utilities can leverage connected asset performance data to optimize their customer service experience.

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