Field service optimisation specifically describes the process to continually increase workflow and service quality to ensure cost-efficient order processing and satisfisaction for both customers and employees.

‍

‍For any field service business, the 'quick wins' of overnight cost-cutting and price rises can be attractive. Recruitment freezes, overtime bans, fuel levies, and lowering the resources allocated to service long-term contracts (in favour of high revenue reactive/call-out orders) are all strategies that achieve a 'better' balance sheet. These ideas, however, are shortsighted and leave operators open to a damaged reputation, weakened customer and employee loyalty, and the risk of lost revenue.

‍

‍Instead, a sustainable strategy does not always pursue just one goal but unites a balanced mix. Using intelligent technology, service processes can be modelled and automated according to your organisation's unique target mix.

‍

‍REAL RESEARCH: THE TIME FOR REAL-TIME FIELD SERVICE OPTIMISATION

Legacy overnight, batch production, and manual (re)scheduling are no longer an option. For the first time, join us as we illustrate the potential for thousands of pounds of savings with automated, real-time control and optimisation of field services' direct and indirect costs.In this e-book, we introduce the following topics, among others:

‍

• Broad cost-cutting is unsustainable
• The value traps of manual field scheduling
• The cost of missing embedded route planning
• Revenue leaks of an unscheduled (reactive) order
• 'No-access' appointments and unused hours
• CAPEX vs OPEX, plus the cost of replacing a field operative

‍

‍Gain insight into the ongoing benefits and long-term outcomes of real-time optimisation in this e-book from Waylay partner FLS – FAST LEAN SMART.