Improve SLA compliance and increase customer satisfaction

Real-time IoT asset visibility helps to increase the predictability of field service interventions and the number of interventions that can be done in time, compliant with the customer SLA and increasing overall customer satisfaction and customer service reputation.

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7 ways to improve field service with IIoT asset visibility

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Put your IIoT data to better operational use

SLA compliance brings peace of mind to OEMs

With the right tools, customer and field support for connected assets can become effortless and cost-effective.
Waylay monitors, tracks and optimizes equipment, assets and vehicles for operational analytics, condition based maintenance and SLA validation.

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Real time visibility of all assets under SLA

Optimized field service management

Increased customer loyalty and satisfaction

New revenue from existing business

Equipment SLAs guarantee performance, with penalties for not hitting the published elements. Waylay helps OEMs to provide teh services for the guaranteed response window to equipment issues, committed field service intervention with secured spare part deliveries

Preventive and predictive maintenance will result in selling original spare parts and optimized field service. Anomaly detection will pro-actively provision warranty agreements and sustain performance based SLA services. The addition of advanced after-sales services for smart equipment can initiate important new revenue generating business models and Waylay has a single tool to address the challenge.

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Contact a Waylay Expert

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Applicable Industries

Smart Equipment

Waylay for smart equipment and Equipment as a Service.

Heavy Machinery

Monitor your mining and construction equipment and vehicles and improve your OEE.

Energy & Utilities

Digital service innovation in the energy sector - oil & gas, utilities and VPPs.

Improve SLA compliance and increase customer satisfaction

Discover our use cases

Smart asset uptime monitoring & service level agreement validation

The uptime statistics of an asset is often a key criterion for service support interventions. With Waylay, users can define smart rules that validate the asset’s IoT telemetry against the customer’s service level agreement.

Example

If the asset is online but generates error messages, users can define a rule in the Waylay platform that creates Waylay Alarms, any type of‘ Asset Error’. Those records can then be analyzed to generate a downtime record that would impact the availibility statistics of the asset. Optimize helpdesk support through remote asset diagnostics. Call center agents initiate asset telemetry diagnosis to produce real-time actionable recommendations on how to solve diagnosed asset problems.

Waylay Digital Twin

Waylay Enterprise

Asset usage monitoring to trigger sales opportunities

IoT enabled assets often have contract usage limitations. Meaning that the customer is paying/leasing the asset based on usage. Waylay can create rules that validate the asset’s IoT telemetry against the customer’s contract (in Salesforce).

Example

A connected backup power generator is leased to a customer for a volume of 10,000 machine hours. First, users can define a rule in Waylay Digital Twin, which monitors the daily usage. This rule then generates a Waylay Alarm Record of type ‘Usage Alarm’ when the total accumulated use reaches 90% of the contractual limit. Next, the user can then associate a Salesforce Flow to this event to create an opportunity record for the Sales team to negotiate a contract extension.

Waylay Digital Twin